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Change of mind returns If you wish to return an item because you have changed your mind about your purchase, Anko will offer you a refund or gift card to the same value of your purchase, provided that: You return the item within days of purchase You produce your original Anko receipt at the time you return the item or other adequate proof of purchase The item is in re-saleable condition including that It is in its original packaging, including instruction manuals and all accessories It is unworn, unopened, unused and in its original condition, and The product is not one on which a change of mind return is not available see below.
If these requirements are not satisfied Anko reserves the right not to offer a refund or gift card to the same value of your purchase, for change of mind returns.
Goods on which a change of mind return is not available Anko will not accept the return of items from the following categories under the change of mind returns policy under any circumstances: Cosmetics Fragrances Hosiery Underwear Swimwear Bedding accessories for example, mattress and pillow protectors Gift cards These products can still be returned if they are faulty or do not match the sample or description.
Other returns Anko will accept product returns and provide you with a gift card to the same value of your purchase, refund or repair where: The product is faulty or is not of acceptable quality, or The product does not match the sample or our description, and You can present your Anko receipt or other adequate proof of purchase. Please note: Your original Anko receipt is the best form of proof of purchase, however you may provide a clear photo of the full Anko receipt, which must include the barcode. Other adequate proof of purchase that is acceptable is.
Refunds will be issued using your original payment method.
What is your returns policy? | UQ CA | UQ CA Customer Service
Gift cards are not redeemable for cash. Your nearest Anko If you live a long way from your nearest Anko store, we recommend contacting us on customerservice anko.
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How to return a product ordered on Anko Online Products ordered at Anko Online can be returned to any of our stores. If the product you wish to return is sold out and we can't replace it with a new one, we will give a full refund.
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You should create a request within 14 days after you receive the product and and please make sure to provide detailed information on why you want to return the product s. We will respond to your request as soon as we can. Only after receiving our email response will you be able to return the product. Please print the form we have sent you via email, fill it out and send it together with the product.
You will then have 14 days starting from after you receive our email response to send it back. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Items that have been damaged, soiled, or broken will be sent back to you. If we receive your package more than 14 days, we have the authority to cancel your refund.
If you are not happy with the products you have received, you can exchange it with other products, or you can also exchange it with Store Credit.